Return & Refund Policy

Effective Date: 24 July 2026

At FastSheba, customer satisfaction is our priority. If you experience any issue with your order, please review our Return & Refund Policy below.

1. Return Eligibility

You may request a return if:

• You received the wrong product.
• The product is damaged during delivery.
• The product is expired.
• The product is missing from your order.
• The item is defective or not as described.

Return requests must be made within 24 hours of receiving your order.

2. Non-Returnable Items

For health and safety reasons, the following items cannot be returned once delivered:

• Opened or used medicines
• Prescription medicines (unless delivered incorrectly or damaged)
• Personal care products that have been opened
• Perishable goods
• Products without original packaging or proof of purchase

3. Refund Eligibility

Refunds may be approved if:

• Your order is cancelled before dispatch.
• A returned product passes our inspection.
• The ordered product is unavailable after payment.
• We are unable to fulfill your order.

4. Refund Method

Approved refunds will be processed through the original payment method whenever possible.

Depending on your payment provider, refunds may take 3–7 business days to appear.

5. Order Cancellation

Customers may cancel an order before it has been dispatched.

Once the order is out for delivery, cancellation may not be possible.

6. Damaged or Incorrect Products

If you receive a damaged, defective, expired, or incorrect product, please contact our customer support within 24 hours and provide:

• Order Number
• Product Photos
• Description of the issue

Our team will review your request and arrange a replacement or refund if applicable.

7. Replacement Policy

If a replacement product is available, FastSheba may offer a replacement instead of a refund.

8. Refund Exceptions

Refunds may not be issued if:

• The product has been used or opened.
• The return request is made after the eligible return period.
• The product was damaged due to customer misuse.
• Required proof of purchase cannot be provided.

9. Contact Us

If you have any questions regarding returns or refunds, please contact our customer support team for assistance.

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FastSheba – Your Trusted Partner for Fast, Safe & Reliable Delivery.